We’ve heard it many a time. Great customer service keeps them coming back year after year. We’ve also heard that when we receive great customer service we tell one or two of our friends. However, when we are the recipients of bad customer service, we tell a dozen people. Ask anybody who works in the customer service department of a retail operation, and they’ll tell you they hear more from people with complaints than those who just want to call up and say “good job”.
Which ever line of thinking you subscribe to, providing excellent customer service is essential.
At SmithWerks North Vancouver Carpet Cleaning, we believe that our more than 14 years of stellar success can be rooted firmly in our commitment to providing our customers with a fantastic customer service experience from the initial phone call right to our follow up call after you’ve had us in to clean your carpets or upholstery.
If you’d like, we’ve documented some of the feedback we’ve received from our clients on our website http://www.yelp.ca/biz/smithwerks-carpet-and-upholstery-care-vancouver .
Remember to call SmithWerks North Vancouver Carpet Cleaning when you’re ready for your next carpet or upholstery cleaning.